We are a source of new ideas and growth, helping our clients, usually Global Fortune 250 firms, to thrive in times of tumultuous change, like these.

We work with clients to engage their markets and customers, study and solve problems and learn new things. We do this by leading collaborative research and design projects.

Armed with creative methods and powerful tools and through a network of connected and talented people all over the world, we grapple with the big problems of the day and help our clients to change and bring change -- bettering lives and bettering living for people everywhere.



Milwaukee's water moment is now

In July 2010 some of the world’s top experts in water came together for the annual summit of the Milwaukee Water Council (MWC) to celebrate Milwaukee as a water “center-of-excellence”. Hopes were high that Milwaukee might become prominent on the world’s water stage.


Our process helped confirm Harken's intuition that even in the face of globalization, lifetime quality and service trumps first cost for most customers, so they stayed out of the race to the bottom.


Our expertise helped ITT become a leading plant performance services company, helping clients to lower operating costs and improve the productivity of the machines that make paper, plastics, chemicals and energy products.


Our information technologies help global OEMs to keep tabs on their installed base, their customer's production assets and risks and their customer service performance levels, building customer loyal and generating new aftermarket revenue.