In an economy built on services and the implementation of new ideas, performance matters most. Speed, transparency, availability and agility are the differentiators of the day. Business that measure and improve in these areas will be the outright winners. Those that don't, won't survive.

FiveTwelve Group's Customer Value Research (CVR) measures customer satisfaction and value realized against factors that matter: How important are the client's products and services?; How effective is the product/service at performing the job is it intended to do and how should it be improved?

Index Project Goals:

• Improve overall customer experience and profitability
• Increase efficiency in sales process
• Build longer term customer relationships
• Lower cost of customer retention