Practices

  • Where's your fleet?
    Shareholders expect you to know. And customers would be happier if you did. Let’s pretend that you’ve been in the water heater business for decades, and that your water heaters are generally durable...
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  • The last Powerpoint
    In the conventional, hierarchical way of making decisions, executives surround themselves with advisors and consultants that can whisper a secret tidbit, and in the worst case, the next day the re-organization...
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Perspectives

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Prognostications

  • The Internet of Thingamabobs
    “Hurry up and boot up the Zigbee, Ma, we’re gonna watch the toilet!” The sensor and network people are in a tizzy. As the story goes, a coming all-things-connected Utopia promises a smörgåsbord...
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  • Jobs loved market research. No, really.
    Undoubtedly you’ve heard the business myth that Steve Jobs despised market research, made viral when it was reported that he said that “People don’t know what they want until you show it to them....
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